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Frequently Asked Questions About
Roatan Airport Shuttles

Airport Pickup Questions

What services do you offer?

We offer transportation services all around Roatan and Santos Guardiola, this includes private and shared shuttles as well as regular taxi transportation for our guests. 

As well as this, we have begun to offer activities and guided tours to our guests. These include beach passes, ATV rides, Horseback experiences and Snorkeling. For more, visit our Tours page here

What areas do you cover?

All of Roatan and Santos Guardiola. 

The only exemptions to our coverage area are the nearby islands of Morat, Barbaretta and Saint Helene (Santa Helena). 

Do you provide transportation from Roatán International Airport?

Yes, we offer private and shared airport transportation from the airport to hotels, resorts, vacation rentals, and ferry terminals across Roatan.

How do I find my driver at the airport?

We will be waiting for you inside the arrivals terminal, just outside of the security check. We will have a sign with your name or with our logo. 

Pickup instructions and details will be shared with you prior to your arrival. 

Your driver will be waiting outside the terminal with a sign displaying your name or reservation details.

What happens if my flight is delayed?

We monitor flight arrivals and adjust pickup times so to pick you up, when you arrive. 

In case of extreme delays, we will adjust our schedule accordingly. 

How long does it take to get from the airport to West Bay?

Typical times to/from the airport to West End and West Bay are from 25 to 35 minutes. This depends on traffic conditions and the route taken. 

Can you pick up and drop-off at the Ferry Terminal?

Yes, we provide transfers to both ferry terminals (Galaxy and Dream Ferries).

What information do you need from me for a smoother pick-up?

We ask for your Airline and Flight Information before you arrive. We recommend guests use WhatsApp and the airport’s free WIFI to update us on their customs line status in order to have a better pick-up experience. 

Booking & Reservations

Can I book transportation on the same day?

Our booking system does not allow same-day reservations. For urgent requests, please call +504 8810-5114 to see how we can help.

Do I need to pay in advance?

Yes, a partial payment of 50% is required to confirm your booking reservation. This is done via Paypal. Payment for the other 50% is to be handled after arrival.  

What payment methods do you accept?

We accept Paypal and cash (US Dollar, and Euro). Currently, we do not accept Venmo, CashApp or other payment methods. 

Will I receive a confirmation after booking?

After booking you will receive a call, text or WhatsApp message from our booking team. 

What is your cancellation policy?

In case of a delayed or postponed flight, we reschedule our pickups. In case of complete cancellations, we offer full refunds. These can take up to a full business day to process.

Can you accommodate oversized luggage?

Yes, but this must be scheduled in advance and exact information for the weight and dimensions of the luggage must be shared.

Can I travel with pets?

We can try to accommodate you and your pets, but we cannot offer guarantees. Please contact us before booking if this is the case.